Privacy Policy
This privacy policy explains how The Loughborough Joinery Company collects, uses and protects personal information provided through this website, by email, by phone or when placing an order.
Information we collect
We may collect personal information when you:
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make an enquiry
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complete a contact form
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place an order through the shop
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upload photographs, drawings or reference images
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contact us by email or phone
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arrange a workshop visit or project discussion
This may include:
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your name
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email address
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phone number
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delivery or project address
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order details
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project information
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photographs, drawings, measurements or reference images you provide
How we use your information
We use your information to:
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respond to enquiries
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discuss potential projects
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prepare quotations
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process shop orders
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arrange delivery, collection or fitting
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provide customer support
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keep records of orders, enquiries and project communication
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improve the website and service
We only use your information where there is a practical reason to do so, such as responding to your enquiry, fulfilling an order, managing a project or meeting legal and accounting requirements.
Shop orders and payments
If you place an order through the website, payment details are handled securely by the website payment provider.
We do not directly store your full payment card details.
Sharing your information
We may share necessary information with trusted service providers where needed, such as:
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website and hosting providers
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payment processors
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delivery or courier services
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professional advisers, where required for accounting or legal reasons
We do not sell your personal information.
How long we keep information
We keep personal information only for as long as needed for the reason it was collected.
Some information may be kept for longer where required for order records, accounting, tax, legal or warranty purposes.
Photographs and project images
If you send photographs, drawings or reference images as part of an enquiry, these will only be used to understand and discuss your project.
We will not publish photographs of your home or finished project without permission.
Cookies
This website may use cookies to help it function properly, process shop orders, understand website use and improve the visitor experience.
Where cookies are not strictly necessary for the website to work, visitors should be given a choice about whether to accept them.
Your rights
You can contact us to ask what personal information we hold about you, or to ask for information to be corrected or deleted where appropriate.
Contact
If you have any questions about this privacy policy, please contact:
The Loughborough Joinery Company
Wellisc Lane, Rothley, Leicester LE7 7QB
info@loughboroughjoinery.co.uk
01509 351036
Last updated:
June 2026